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Freemax Rexa 3 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 3 line.
Across the trade, warranty and after sales is the point where good intentions meet operational reality on the Rexa 3.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Rexa 3
A clear dead on arrival policy removes friction for retail partners.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 3 |
| Brand | Freemax |
| Category | Local Supply |
| Battery | 500 mAh |
| Output range | 12-25 W |
| Capacity | 1.2 ml |
| Charging | Magnetic dock |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
- Verify that artwork matches the approved compliance template.
- Keep certificates current and filed against the exact model name.
- Retain one sealed sample carton from every batch for reference.
Commercial terms
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (194 units) | Tier 1 | 14-21 days |
| Pallet (1685 units) | Tier 2 | 30-45 days |
| Container (8453 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Rexa 3?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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