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Freemax Starre 3 Returns and Credit Notes Checklist 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre 3 protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre 3 is either created or lost.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Starre 3

Distinguish between a defect claim and a change of mind before agreeing any action.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.

Checklist

• Review the reorder point after one full selling cycle.
• Keep certificates current and filed against the exact model name.
• Record the arrival condition with photographs on the day of delivery.
• Confirm the exact configuration in writing before the deposit is paid.
• Retain one sealed sample carton from every batch for reference.
• Check carton quantities against the commercial invoice line by line.

Commercial terms

Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Frequently asked questions

Who pays return freight on a Starre 3 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Do you support long term supply agreements?

Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Final word

The buyers who do this well are not luckier; they are simply more consistent about the basics.

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