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Freemax Starre 4 Returns and Credit Notes Insights 2026

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre 4 protects the relationship when something goes wrong.

The Starre 4 has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.

Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.

Why returns and credit notes matters on the Starre 4

Distinguish between a defect claim and a change of mind before agreeing any action.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Starre 4
Brand	Freemax
Category	Local Supply
Battery	1500 mAh
Output range	12-30 W
Capacity	5.0 ml
Charging	Magnetic dock
Coil options	0.8 / 1.2 ohm
Carton quantity	240 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.

Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.

Checklist

Confirm the exact configuration in writing before the deposit is paid.
Check carton quantities against the commercial invoice line by line.
Review the reorder point after one full selling cycle.
Retain one sealed sample carton from every batch for reference.
Verify that artwork matches the approved compliance template.
Log sell through by account for the first eight weeks.

Commercial terms

Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.

Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.

Volume tier	Indicative unit level	Lead time
Carton (125 units)	Tier 1	7-12 days
Pallet (1453 units)	Tier 2	30-45 days
Container (10087 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Starre 4 defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Final word

Start with one change, measure it over a quarter, then decide whether it deserves to become policy.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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