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Freemax Starre Pro Returns and Credit Notes Explained
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.
A range review that ignores returns and credit notes will often produce a confident decision and a disappointing quarter on the Starre Pro.
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Why returns and credit notes matters on the Starre Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre Pro |
| Brand | Freemax |
| Category | Local Supply |
| Battery | 1500 mAh |
| Output range | 12-40 W |
| Capacity | 5.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Starre Pro.
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Record the arrival condition with photographs on the day of delivery.
- Log sell through by account for the first eight weeks.
- Review the reorder point after one full selling cycle.
- Retain one sealed sample carton from every batch for reference.
- Verify that artwork matches the approved compliance template.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (130 units) | Tier 1 | 30-45 days |
| Pallet (1990 units) | Tier 2 | 21-30 days |
| Container (17448 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Starre Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Starre Pro range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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