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Freemax Starre S Returns and Credit Notes Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Starre S protects the relationship when something goes wrong.
Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre S is either created or lost.
The most common mistake is optimising for the first order instead of the fourth, which is where Starre S economics actually settle.
Why returns and credit notes matters on the Starre S
Distinguish between a defect claim and a change of mind before agreeing any action.
Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Starre S.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Starre S |
| Brand | Freemax |
| Category | Local Supply |
| Battery | 1000 mAh |
| Output range | 8-60 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Seasonality interacts with returns and credit notes more than most forecasts allow for, so a rolling review beats an annual one.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Confirm the exact configuration in writing before the deposit is paid.
- Review the reorder point after one full selling cycle.
- Log sell through by account for the first eight weeks.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (164 units) | Tier 1 | 7-12 days |
| Pallet (693 units) | Tier 2 | 14-21 days |
| Container (5238 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Starre S defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Final word
None of this is complicated, but it does need to be written down and reviewed on a schedule.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.