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Returns and Credit Notes Guide for Freemax Rexa Pro
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Pro protects the relationship when something goes wrong.
The Rexa Pro has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Why returns and credit notes matters on the Rexa Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Pro economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Pro |
| Brand | Freemax |
| Category | Local Supply |
| Battery | 900 mAh |
| Output range | 12-80 W |
| Capacity | 5.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 200 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Cash flow is the quiet constraint behind returns and credit notes: the cheapest option is rarely the one that frees the most working capital.
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Checklist
- Retain one sealed sample carton from every batch for reference.
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Check carton quantities against the commercial invoice line by line.
Commercial terms
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (73 units) | Tier 1 | 14-21 days |
| Pallet (559 units) | Tier 2 | 21-30 days |
| Container (6175 units) | Tier 3 | 21-30 days |
Frequently asked questions
Who pays return freight on a Rexa Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Final word
If only one thing changes after reading this, let it be the habit of checking returns and credit notes before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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